Trading Terms and Conditions
By engaging in transactions with Multi Drinks Group B.V., the customer agrees to these terms and conditions.
- General Terms
Multi Drinks Group B.V. operates in accordance with the terms outlined herein. All invoices, contracts, and transactions are governed by these terms unless explicitly agreed otherwise in writing. These conditions aim to facilitate a smooth, transparent, and efficient trading process for both the Company and its customers. - Pricing and Payment
All prices quoted are exclusive of applicable taxes and expenses unless specified otherwise. Payments must be made via international wire transfer to the Company’s designated bank account. The buyer is responsible for all bank transfer fees, shipping costs, and insurance associated with the transaction. Payments are to be completed in full prior to shipment, and the Company reserves the right to delay or cancel orders if payment is not received within the specified timeframe. - Order Processing and Shipment
Shipments will be arranged only after the full payment has been received and cleared by the bank. Once the payment has been confirmed, the Company will initiate procurement and prepare the goods for dispatch. The Company shall not be liable for delays caused by banking procedures, customs, or other unforeseen circumstances beyond its control. - Payment Confirmation and Documentation
To ensure timely processing and dispatch, customers are required to provide a scanned copy of their bank’s payment confirmation upon making the transfer. This documentation helps the Company verify payments and facilitates the prompt release of orders. Failure to submit the confirmation may result in delays or suspension of order processing. - Logistics and Delivery
The Company will coordinate shipments based on the agreed terms and delivery schedules. Customers are advised to communicate any special instructions or requirements related to logistics directly to the Company’s sales or logistics team. Once dispatched, the risk of loss or damage transfers to the buyer. The Company is not responsible for damages or losses incurred during transit unless explicitly covered under shipping insurance. - Acceptance of Payment Methods
The Company does not accept American Express (Amex), MasterCard, Visa, or Maestro credit or debit cards for international purchases. Payments must be made solely via wire transfer as specified. - Liability and Responsibilities
The buyer bears responsibility for all costs associated with the transfer, including bank fees, shipping, and insurance. The Company is committed to providing quality products and transparent service, but it shall not be liable for any delays, damages, or losses caused by third-party services, customs procedures, or force majeure events. - Contact and Support
For inquiries related to sales, logistics, or payment procedures, customers are encouraged to contact the Company directly through phone or email. The Company is dedicated to providing prompt assistance to ensure a seamless trading experience.